Technical Support
We provide unlimited technical support for:
- All members of National Energy Services’ accreditation schemes for energy assessors and home inspectors
- All client organisations using our software and consultancy services
Contacting Technical Support
You can email Technical Support at: support@nesltd.co.uk
If you would prefer to speak to a member of the team directly, please call us on 01908 442105. We can be contacted by telephone at the following times:
- Monday to Thursday 08:00 to 19:00
- Friday 08:00 to 17:00
- Saturday 10:00 to 16:00
- Public Holidays - Closed
You can also visit our Technical Support website at any time which contains knowledgbases and useful articles to assist you.
About our service
If you phone the Technical Support Helpdesk, we can often address concerns immediately. In the event that a query comes in by email or our Technical Support Website, or if further research is needed, we will aim to offer a solution to your query within 48 hours. If an enquiry is taking longer than expected to investigate and it looks unlikely that it will be resolved within 48 hours, we will inform you of the anticipated time to resolution.