Complaints and Appeals

Customers can complain about both the quality of the work carried out by our members, or about their conduct.

All such complaints should be initially sent to the member concerned, who is required to deal with them in accordance with our Scheme Rules. 

Our Scheme Rules state that the member or organisation should accurately record all aspects of the complaint, and use best endeavours to resolve it satisfactorily.

If the member or organisation cannot resolve the complaint to the customer’s satisfaction our Scheme Rules and Organisational Rules state that customer complaints can be escalated to the scheme, for a formal review.

The results of a review are always binding on our member or certified organisation, but do not attempt to restrict a customer’s rights to recourse to law.

When making a complaint always ask for a copy of our member’s or certified organisation's own customer complaint procedure.

Your statutory rights are not affected by using the complaints procedure.

If you would like to talk to us or escalate a complaint for a formal review, please contact us on 01908 442105 or email membership@nesltd.co.uk.

If you wish to make a complaint about our training and assessment, or anything else that it is about National Energy Services (NES) Limited, please click here to see the NES Limited Complaints Process.